使用礼貌理论来解构预注册药剂师如何处理工作场所的分歧
Yannee Liu1, Averil Grieve2, Steven Walker1
1Faculty of Pharmacy and Pharmaceutical Sciences, Monash University, Melbourne, Victoria, Australia.
American journal of pharmaceutical education
|October 6, 2024
概括
预注册药剂师了解工作场所纠纷的礼貌理论. 培训应包括模拟场景,以弥合意识和实践,特别是当局势紧迫性是一个因素时.
科学领域:
- 药房实践 在药房实践.
- 沟通研究 沟通研究
- 社会心理学 社会心理学
背景情况:
- 职场争端在职业环境中很常见.
- 了解沟通策略对于有效解决冲突至关重要.
- 礼貌理论为分析面对面互动提供了一个框架.
研究的目的:
- 调查预注册药剂师如何参与工作场所纠纷.
- 应用礼貌理论来理解药剂师的冲突解决方法.
- 确定影响药剂师在争议中的沟通策略的因素.
主要方法:
- 56名预注册药剂师参加了两个模拟工作判断场景.
- 场景涉及与等级地位较低和平等的同事发生冲突.
- 答案是使用礼貌理论编码的,分析了面部威胁行为 (FTA) 和沟通策略的参与.
主要成果:
- 89%的参与者表示他们会参与面部威胁行为.
- 参与的关键驱动因素包括角色/责任 (A场景) 和情境紧急性/安全性 (B场景).
- 在A场景中,记录的方法更常见;在A场景中,同情的方法更常见;在B场景中,解释性的方法更常见.
结论:
- 预先注册的药剂师表现出对面工作原则的认识.
- 模拟实践对于发展争议中的实际沟通技巧至关重要.
- 礼貌理论可以为培训提供信息,但需要整合局势的紧迫性.
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