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探索医院护士开发的保护能力,以避免工作场所的暴力:台湾的一项定性研究
Tsu-Chi Wang1, Ting-Ya Kuo2, Tao-Hsin Tung3
1New Taipei City Hospital, No. 3, Sec. 1, New Taipei Blvd., Sanchong Dist, New Taipei City, 241204, Taiwan.
BMC nursing
|October 8, 2024
概括
在医院工作场所的暴力对护士来说是一个很大的风险. 这项研究确定了常见的冲突场景和必要的降级技能,强调了针对性暴力预防培训计划的必要性.
科学领域:
- 医疗保健安全 医疗保健安全
- 护理实践的护理实践
- 解决冲突的解决方案
背景情况:
- 职场暴力是医疗保健专业人员,特别是护士的关键安全问题.
- 需要有效的策略来减轻护理人员面临的风险.
- 了解患者护士冲突场景对于制定保护措施至关重要.
研究的目的:
- 探索医院护理人员遇到的常见工作场所暴力场景.
- 找出护士用来缓解冲突的保护能力.
- 为促进暴力预防培训的发展提供信息.
主要方法:
- 对21名护士的采访进行了定性内容分析.
- 来自台湾新台北市两家教学医院收集的数据.
- 对转录的采访进行主题分析,以确定共同的主题和类别.
主要成果:
- 确定了四类工作场所暴力场景:不合理的请求,高风险的患者护理,长时间的等待时间和密切的患者接触.
- 认可了两个关键的保护能力:沟通/人际交往技能和解决问题的能力.
- 具体的场景需要这些降级技能的量身定制组合.
结论:
- 这些发现支持为医院护士制定有针对性的暴力预防培训计划.
- 培训应应对各种工作场所暴力场景,增强降级能力.
- 积极的培训可以提高护士的安全,减少工作场所暴力事件.
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