患者发起的视频咨询:关于丹麦全科医院患者预约的原因的定性研究
Johannes Van den Heuvel1, Elisabeth Assing Hvidt2, Rasmus Dahl-Larsen2
1Center for General Practice, Aalborg University Department of Clinical Medicine, Aalborg, Region Nordjylland, Denmark.
Digital health
|October 10, 2024
概括
患者成为"混合患者",通过采用视频咨询来提高效率和控制,并通过技术进行调解. 他们有意识地适应这些价值观,在敏感的健康问题上信任全科医生.
科学领域:
- 数字健康数字健康
- 定性研究是指质量研究.
- 卫生社会学 卫生社会学
背景情况:
- 在线预订平台越来越多地用于医疗保健预约.
- 视频咨询为面对面的全科医院诊所提供了一个数字化的替代方案.
- 了解患者的动机和视频咨询的经验对于有效实施至关重要.
研究的目的:
- 探索患者通过在线平台预订视频咨询的动机.
- 了解技术如何调解视频咨询的患者体验.
- 为了确定患者与使用视频咨询在丹麦一般医疗中的价值观.
主要方法:
- 定性研究涉及13个半结构面试与经验丰富的视频咨询用户.
- 对面试数据进行主题分析.
- 参与者网络理论和技术调解概念的应用.
主要成果:
- 引入"混合患者"概念,通过技术调解产生的价值来定义.
- 确定了关键值:效率 (节省时间),控制 (健康确定性) 和减少存在 (关系距离).
- 视频咨询促进了患者和全科医生之间的效率和情感距离.
结论:
- 患者积极地根据效率和控制等中介价值观来塑造他们使用视频咨询的情况.
- 这些值是特定于环境的,并根据个体患者的需要进行调整.
- 患者依靠全科医生来管理视频咨询对敏感健康话题的适用性.
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