关系协调的演变动态:对医院观察服务中的护理拥挤进展的研究
1Florida International University, Miami, USA.
Medical care research and review : MCRR
|October 12, 2024
概括
团队聚集通过增强关系协调 (RC) 来改善医疗保健沟通和患者护理. 有效实施需要指导,共同目标和结构变化,以赋予员工权力.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 患者护理协调与协调
背景情况:
- 医疗保健组织利用团队聚集来改善沟通,患者体验和护理及时性.
- 拥挤面临来自既定实践,资源限制和层次动态的挑战.
研究的目的:
- 为了研究医院观察单元中的护理集群实施的动态.
- 了解群体如何影响关系协调,并识别有效采用的促进者.
主要方法:
- 使用与护理提供者和管理人员的采访进行定性研究.
- 分析采访数据,以探索实施动态和对关系协调的影响.
主要成果:
- 发现拥挤的采用可以增强关系协调 (RC).
- 辅导干预,共同目标和工作环境对齐至关重要.
- 工作流程的调整,非正式的边界跨越以及员工的自主性增加是很重要的.
结论:
- 关系协调 (RC) 作为医疗保健环境变革的动态模型.
- 优化群体包括调整流程,利用非正式角色,赋予员工权力.
- 为医疗保健组织提供了可行的建议,以通过聚集来改善护理协调.
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