在医疗保健机构采用全道成熟度模型
Ailton Moreira1, Francini Hak1, Manuel Filipe Santos1
1ALGORITMI Research Centre/LASI, University of Minho, Guimarães, Portugal.
Heliyon
|October 14, 2024
概括
医疗机构正在探索全道战略,以满足患者的需求. 这项研究提出了一个评估全道成熟度的模型,发现葡萄牙医院处于早期到中期采用阶段,突出了需要改进的领域.
科学领域:
- 医疗保健管理的管理
- 医疗保健中的信息系统
- 服务科学科学 服务科学
背景情况:
- 医疗机构在满足不断变化的患者期望和技术进步方面面临着挑战.
- 人们认识到需要一个标准化的模型来指导医疗保健中采用全道战略.
- 现有的文献在理解和评估全道成熟度水平方面存在差距.
研究的目的:
- 建立一个全面的模型来评估在医疗保健中采用全道战略.
- 在医疗机构中识别和描述全道成熟的不同阶段.
- 根据发现的差距,提出一个路线图,以加强全道战略的实施.
主要方法:
- 采用在线问卷调查,对十家葡萄牙公共医院进行了调查.
- 使用统计分析来评估和验证拟议的全道成熟度模型.
- 进行了差距分析,以告知战略路线图的制定.
主要成果:
- 被调查的葡萄牙医疗机构目前处于全道采用的早期到中期阶段.
- 该研究确定了参与机构落后并需要改进以推进其全道战略的具体领域.
- 拟议的模型成功地确定了当前的成熟度水平和增强的关键维度.
结论:
- 这些发现为葡萄牙医疗保健中采用全道战略提供了有价值的见解.
- 为医疗机构提供了一个明确的路线图和指导方针,以向更高的全道成熟度前进.
- 建议进行进一步的研究,以探索各种医疗保健环境中的全道成熟度.
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