视觉管理委员会实施以提高大型VA医疗保健系统的高可靠性
Jessica I Gupta1,2, Stacy Sivils1, James Reppert1
1Veterans Affairs Ann Arbor Healthcare System, Michigan.
视觉管理板 (VMB) 改善了医疗保健机构的问题识别和团队合作. 实施VMB可以促进员工的参与和满意度,支持高可靠性的组织.
科学领域:
- 医疗保健管理的管理
- 组织行为 组织行为
- 患者安全 患者安全
背景情况:
- 美国退伍军人事务部 (VA) 旨在整合高可靠性组织原则和精益管理文化.
- 视觉管理,使问题对团队和领导层显现的实践,对于实现高可靠性至关重要.
- 视觉管理板 (VMB),也被称为集结板,促进透明度,团队合作和员工赋权.
研究的目的:
- 描述在VA安纳伯医疗保健系统 (VAAAHS) 内的一个大型,多样化的门诊心脏病诊所实施VMB.
- 评估VMB对问题识别,团队合作,员工参与度和满意度的影响.
主要方法:
- 在门诊心脏病诊所团队的日常工作中实施VMB.
- 从VAAAHS各地的各种医疗保健团队收集关于VMB有效性的质量反.
主要成果:
- 将VMB集成到日常工作中,增加了员工和领导层的问题识别.
- 随着问题的识别和解决,VMBs促进了增强的团队合作.
- 反表明VMB有助于优先考虑改进,促进员工参与,赋权和满意度.
结论:
- VMBs是医疗保健团队识别工作场所问题,让员工参与解决方案和改善领导沟通的简单,经济有效的工具.
- VAAAHS VMB的实施可以作为其他VA医疗保健系统采用视觉管理实践的模型.
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