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Updated: Jun 10, 2025

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不确定性容忍度缓解了工作不安全和服务业绩之间的联系:来自中国酒店前线员工的证据

Shengxian Yu1, Zhong Wang2, Wei Cai3

  • 1School of Business Administration, Hunan University of Technology and Business, Yuelu Avenue, Hunan, Changsha, 410205, China.

BMC psychology
|October 16, 2024
PubMed
概括

工作不安全性通过认知评估 (挑战阻碍评估) 影响酒店员工的服务表现. 不确定性容忍进一步减轻了这些影响,为酒店人力资源管理提供了洞察力.

关键词:
挑战评估 挑战评估障碍的评估障碍的评估工作不安全感 工作不安全感服务性能服务性能.不确定性宽容度 不确定性宽容度

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