关于老年人语音系统类型的公众意见
Noah Zijie Qu1, Jamy Li2, Jaturong Kongmanee1
1Mechanical and Industrial Engineering, University of Toronto, Toronto, ON, Canada.
Journal of rehabilitation and assistive technologies engineering
|October 18, 2024
概括
公众论影响老年人采用技术. 执行功能任务的语音助理,例如药物坚持,比提供陪伴的人评价更高,机器学习系统更受欢迎.
科学领域:
- 老年学是一门学科.
- 人与计算机的交互
- 技术社会学技术的社会学.
背景情况:
- 公众论对新技术的采用有很大的影响,特别是在老年人中.
- 关于老年人技术使用的具体背景和观念的研究有限.
- 语音助理 (VA) 是新兴技术,在老年护理中具有潜在的应用.
研究的目的:
- 调查公众对老年人语音助理的看法.
- 为了比较功能与社会任务对VA可接受性的影响.
- 评估不同VA对话系统 (机器学习与基于规则) 对用户情绪的影响.
主要方法:
- 在500名参与者中进行了YouGov在线调查.
- 参与者获得了展示VA系统的文本和图像插图.
- vignettes 描绘了VA执行功能任务 (药物坚持) 或社会任务 (陪伴),并使用基于机器学习 (ML) 或基于规则的对话系统.
主要成果:
- 与社会任务相比,参与者在执行功能任务时,对VA的社会接受度,信任度和对老年护理的影响更为积极.
- 当VA使用基于机器学习 (ML) 的对话系统而不是基于规则的系统时,它在评论中引起了更积极的情绪.
- 任务类型和对话系统的复杂性影响了公众对老年人VA的看法.
结论:
- 语音助手的设计和预期使用显著影响着他们对老年护理应用的感知价值和公众的接受.
- 功能应用程序和基于ML的高级对话系统可以提高老年人对VA的社会接受度和信任.
- 调查结果可以为设计人员和利益相关者在为老年人群量身定制的语音系统的开发和部署中提供信息.
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