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Updated: Jun 10, 2025

Applying an eMASS Customization Program as a Research Tool to Evaluate Consumer Benefits
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探索客户保留动态:使用调解-调节方法对银行业影响客户保留的因素进行比较调查

Chai Zhengmeng1, Muhammad Malik1, Muttahir Hussain2

  • 1Faculty of Management and Economics, Kunming University of Science and Technology, Yunnan, China.

Heliyon
|October 18, 2024
PubMed
概括

服务质量,客户信任和文化差异提高了巴基斯坦和中国的银行客户满意度. 客户满意度调解了保留,尽管金融技术是金融技术.

关键词:
文化差异是一种文化差异.客户保留行为 客户保留行为客户满意度 客户满意度 客户满意度客户信任 客户信任 客户信任金融技术是金融技术.服务质量 服务质量

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