沉溺于电子邮件:调查电子邮件课程和工作压力因素作为高电子邮件负载的先例和对幸福感的影响
Marcel Kern1, Sandra Ohly2, Lenka Ďuranová3,4
1Faculty of Psychology, Ruhr University Bochum, Bochum, Germany.
Frontiers in psychology
|October 18, 2024
概括
高电子邮件负载会增加压力和工作中断,即使在控制其他压力因素时也是如此. 只有接收的通信电子邮件,而不是处理或任务电子邮件,会导致这种负载.
科学领域:
- 组织心理学 组织心理学
- 职业健康心理学 职业健康心理学
- 工作场所的幸福 工作场所的幸福
背景情况:
- 高电子邮件负载与由于需求和工作流程中断而导致的幸福感受损失有关.
- 以前的研究还没有充分探讨电子邮件负载的原因,后果或同时出现的压力因素的作用.
- 行动调节理论为理解电子邮件如何影响目标追求提供了一个框架.
研究的目的:
- 用行动调节理论来澄清电子邮件负载的性质.
- 为了检查电子邮件负载,工作压力,压力和幸福感之间的滞后关系.
- 识别特定的电子邮件类型 (接收与处理,通信与任务),预测高电子邮件负载.
主要方法:
- 进行了两项研究:一项两波纵向研究 (N=444) 和一项横截面研究 (N=257).
- 研究1分析了电子邮件负载对压力,时间压力和中断的影响.
- 第二项研究调查了不同电子邮件类如何预测电子邮件负载.
主要成果:
- 在研究1中,高电子邮件负载积极预测了压力,时间压力和中断,没有发现反向效应.
- 只有收到的通信电子邮件的数量,而不是处理或与任务相关的电子邮件,在研究2中显著预测了高电子邮件负载.
结论:
- 电子邮件负载是一个明显的职业压力因素,它会对员工的幸福感产生负面影响.
- 区分电子邮件类型对于理解和管理电子邮件负载至关重要.
- 识别电子邮件负载的来源可以为策略提供信息,以减轻其不利影响.
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