在儿童保护服务工作人员中,客户暴力的轨迹和预测因素
1Florida State University, College of Social Work.
Psychology of violence
|October 21, 2024
概括
儿童保护服务 (CPS) 的员工随着时间的推移经历了非物理客户暴力的下降,但年轻,白人和女性员工面临更高的比例. 工作要求,而不是支持,预测暴力,需要更好的培训和协议.
科学领域:
- 社会心理学 社会心理学
- 职业健康 职业健康 职业健康 职业健康
- 公共管理 公共管理
背景情况:
- 儿童保护服务 (CPS) 的工作涉及与客户有关的重大压力和潜在的暴力.
- 了解客户暴力对CPS员工的长期影响对于员工的留守和福祉至关重要.
研究的目的:
- 分析CPS工作人员在工作期间所经历的客户暴力 (尖叫,威胁,身体暴力) 的轨迹.
- 调查人口因素和工作属性如何影响这些暴力轨迹.
主要方法:
- 在3.5年的时间里,对837-859名新聘 CPS 工作人员进行了纵向研究.
- 多层混合效应后勤回归模型客户端暴力事件的发生.
- 检查人口变量和时间滞后的工作属性 (案件负担,时间压力,角色需求).
主要成果:
- 随着时间的推移,非身体性客户暴力 (大喊大叫,威胁) 减少,而身体性暴力保持不变.
- 年轻,白人和女性工人报告的非身体暴力率更高.
- 工作要求,如案件负荷困难,角色要求和时间压力,与非身体暴力的增加有关;组织支持并不重要.
结论:
- 在CPS工作人员职业生涯的早期,非身体暴力的高率凸显了对暴力评估和管理培训的需求.
- 为所有CPS员工制定响应性协议可以促进更安全的工作环境并减少未来的事件.
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