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数字时代的高效患者护理:眼科实践中的在线预约安排
Paola Kammrath Betancor1, Jens Jordan1,2, Daniel Boehringer1
1Eye Center, Medical Center - University of Freiburg, Faculty of Medicine, University of Freiburg, Freiburg, Germany.
Digital health
|October 21, 2024
概括
医疗实践中的在线预约安排 (OAS) 降低了没有出现率,并有效地填补空缺. 这一系统有利于患者的获取和医疗保健资源的利用.
科学领域:
- 医疗保健管理的管理
- 医疗信息学 医疗信息学
- 眼科实践管理 眼科实践管理
背景情况:
- 医疗机构在线预约安排 (OAS) 的系统数据有限.
- OAS有可能改善患者获取,简化管理,提高医疗保健效率.
研究的目的:
- 评估OAS对预约模式和眼科实践中资源利用的影响.
- 为了比较在线和离线预约安排方法之间的患者人口统计和预约行为.
主要方法:
- 一项前性单中心研究在眼科实践中进行了12周的时间.
- 所有在线 (OAS) 和离线 (电话,电子邮件,面对面) 预约都被记录下来.
- 收集的数据包括患者人口统计数据,预订类型,预订时间和下一个可用的预约时间.
主要成果:
- 在线预约安排 (OAS) 用于880名患者的1080次互动,而在线预约2427次由1902名患者进行.
- 在线预订的患者更年轻,新患者更喜欢在线预订.
- OAS显著降低了无人出现率 (1.6%与6.8%相比),并促进了空缺空位的快速填充,主要用于短期预订.
结论:
- 在线预约安排 (OAS) 通过降低没有出现率,有助于以患者为中心的护理.
- OAS提高了医疗保健机构的有效资源利用.
- 该研究强调了OAS在改善实践操作和患者获取方面的好处.
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