评估乌干达心理健康咨询电话服务的使用和可用性:混合方法研究
Johnblack K Kabukye1,2, Juliet Nakku3, Jackline Niwemuhwezi3
1Swedish Program for ICT in Developing Regions (SPIDER), Department of Computer and Systems Science, Stockholm University, Stockholm, Sweden.
Journal of medical Internet research
|October 21, 2024
概括
这项研究表明,乌干达的一家心理健康电话服务有持续的使用和积极的用户体验. 移动健康 (mHealth) 解决方案展示了高可用性,这表明它对低资源设置的价值.
科学领域:
- 公共卫生 公共卫生
- 心理健康服务 心理健康服务
- 移动健康 (mHealth) 服务提供商
背景情况:
- 移动健康 (mHealth) 解决方案可以改善像乌干达这样的低资源环境中的心理健康服务提供.
- 易用性对于成功采用移动健康解决方案至关重要.
- 与实时代理相关的自动交互语音响应 (IVR) 系统被实施用于心理健康信息和建议.
研究的目的:
- 评估心理健康电话服务的使用模式.
- 评估实施的mHealth电话服务的可用性.
主要方法:
- 对使用量和趋势的18个月呼叫日志的分析.
- 使用远程医疗可用性问卷评估特征和可用性的呼叫者调查.
- 独立医疗保健专业人员对呼叫记录质量的评估以及与可用性的相关性.
主要成果:
- 在18个月内接收了2863个有意义的电话,随着时间的推移持续使用.
- 59.73%的电话选择与代理商交谈,答复率很高 (75.56%).
- 总体可用性得分为4.12/5 (高于4的目标),用户报告的满意度很高,特别是说卢加达语的用户.
结论:
- 心理健康电话服务显示持续使用和积极的用户体验.
- 高的可用性和满意度表明了mHealth解决方案在类似的低资源环境中的潜力.
- 该研究建议采用和复制这些移动健康倡议,以提高医疗保健的提供.
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