一般诊所约会数量和类型与患者体验之间的关系:英国的一项观察性研究
Patrick Burch1, William Whittaker2, Yiu-Shing Lau3
1Centre for Primary Care, University of Manchester, Manchester.
概括
面对面的全科医生 (GP) 预约数量的增加与患者满意度的增加有关. 相反,同日预约的比例更高与较低的满意度有关,这表明需要优先考虑面对面的GP访问.
科学领域:
- 一般实践 一般实践
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
背景情况:
- 患者满意度是一般实践中的关键质量指标,在COVID-19后出现了明显的下降.
- 了解实践操作与患者体验之间的联系对于提高护理质量至关重要.
研究的目的:
- 为了检查预约数量,模式 (电话与面对面),以及在一般诊所和患者体验中的从业者类型之间的关系.
- 确定影响患者对全科医院服务满意度的因素.
主要方法:
- 使用GP患者调查 (GPPS) 和英格兰NHS预约数据 (2022年8月 - 2023年3月) 的数据进行的观察性研究.
- 常规最小平方回归分析了患者满意度指标与约会量,模式和从业人员类型在英格兰的5278家全科医院.
主要成果:
- 较多的全科医生 (GP) 预约,特别是面对面的预约,与患者满意度的增加显著相关 (P<0.001).
- 同日预约比例较高的诊所显示,与患者满意度下降有显著的相关性.
结论:
- 面对面接触全科医生和总体预约量与患者满意度和满足健康需求的能力有关.
- 患者对接入的感知可能超出了即时可用性,在优先考虑同一天的时间段的实践中确保预约可能面临挑战.
- 改善通用诊所的准入和满意度需要优先考虑扩大面对面的全科医生预约.
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