数字翻译平台 (翻译) 克服临床护理中的沟通障碍:试点研究
Victor Olsavszky1, Mutaz Bazari2, Taieb Ben Dai2
1Department of Dermatology, Venereology and Allergy, University Medical Center and Medical Faculty Mannheim, Heidelberg University, Mannheim, Germany.
JMIR formative research
|October 25, 2024
概括
一项试点研究发现,Translatly数字平台可用于医疗机构,改善英语水平有限的患者的沟通. 需要进一步发展,以应对翻译人员可用性挑战.
科学领域:
- 医疗信息学 医疗信息学
- 医疗保健服务研究 医疗服务研究
- 在医疗保健领域的沟通
背景情况:
- 医疗保健中的语言障碍导致误诊和医疗错误.
- 当前的解决方案,如口译员和翻译工具,往往忽视了文化细微差别.
- 依赖未经培训的员工或家庭成员会损害患者护理的质量.
研究的目的:
- 评估Translatly数字翻译平台在临床实践中的可行性.
- 评估医疗保健专业人员克服语言障碍的方法,以及他们对按需视频电话的接受程度.
- 确定未来发展数字健康沟通工具的挑战.
主要方法:
- 与医疗保健专业人员的民族学采访.
- 德国一所大学医院的Translatly平台的观察试点研究.
- 使用实时,按需视频电话平台与非专业翻译 (医学学生).
主要成果:
- 医疗保健专业人员目前使用家庭或像谷歌翻译这样的工具,引发了准确性和痛苦的担忧.
- 对于医疗经验丰富的翻译员的按需服务存在偏好.
- 试点记录了39个请求,其中16个 (41%) 成功完成;翻译人员的可用性是一个关键挑战 (23/39未回答).
结论:
- 翻译平台展示了对现实世界医疗保健环境的可行性.
- 数字解决方案有可能改善患者-医疗服务提供者沟通和结果.
- 解决翻译人员的可用性对于成功实施此类平台至关重要.
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