在实时流媒体商业中,预期违反和中断行为:探索与虚拟流媒体人之间的人类互动
1School of Information Science, Guangdong University of Finance and Economics, Guangzhou 510320, China.
Behavioral sciences (Basel, Switzerland)
|October 26, 2024
概括
现场直播商业中的虚拟流媒体可以导致消费者不信任和不满,如果它们违反了专业性,同理心或响应能力的期望,最终导致用户停止与它们互动.
科学领域:
- 人与人工智能的互动
- 消费者行为 消费者行为
- 商业直播商业直播商业直播
背景情况:
- 由人工智能数字人类驱动的虚拟流媒体在直播商业中不断增长.
- 与虚拟流媒体不匹配的消费者期望可能会导致负面结果.
研究的目的:
- 调查人类与虚拟流媒体人互动中的期望违规如何影响消费者停用行为.
- 开发和测试基于预期违规理论的理论模型.
主要方法:
- 通过在线问卷调查,对307名中国消费者进行了虚拟流媒体体验调查.
- 部分最小平方结构方程建模 (PLS-SEM) 用于分析数据.
主要成果:
- 违反专业性,同理心和响应能力的期望,显著增加了消费者的不信任和不满.
- 发现不信任和不满是积极预测停产行为.
结论:
- 违反了消费者对虚拟流媒体专业性,同情心和响应能力的期望,导致不信任,不满,最终导致停产.
- 调查结果为直播商业从业者提供了可操作的见解,以管理虚拟流媒体的实施并减轻消费者的负面反应.
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