关于在线约会平台客户行为的研究:分析感知价值对提高客户忠诚度的影响
Qianghong Huang1, Ru Zhang1, Hyemin Lee1
1Department of Smart Experience Design, Graduate School of Techno Design, Kookmin University, Seoul 02707, Republic of Korea.
Behavioral sciences (Basel, Switzerland)
|October 26, 2024
概括
在网上约会平台上的客户忠诚度是由感知价值和满意度驱动的. 更高的感知价值和满意度显著提高了忠诚度,满意度起到了关键的调解作用.
科学领域:
- 消费者行为 消费者行为
- 营销科学 营销科学
- 信息系统信息系统信息系统
背景情况:
- 客户忠诚度对于市场份额和竞争优势至关重要.
- 在线约会平台缺乏对客户忠诚度驱动因素的研究.
- 感知价值理论认为价值是忠诚的关键预测因素.
研究的目的:
- 探索在线约会平台上的客户忠诚度.
- 基于感知价值的多维视角构建一个概念模型.
- 调查客户满意度的调解作用.
主要方法:
- 对352名在线约会平台用户进行了定量分析.
- 结构方程建模 (SEM) 来测试关系.
- 检查了感知价值,满意度和忠诚度.
主要成果:
- 在感知价值,满意度和忠诚度之间发现了强烈的正相关性.
- 满意度显著介导着感知价值对忠诚度的影响.
- 经验价值对感知价值产生了积极的影响;感知风险对它产生了负面影响.
结论:
- 感知价值和满意度对于培养在线约会中的客户忠诚度至关重要.
- 在线约会平台应该专注于增强体验价值和减轻感知风险.
- 调查结果为平台设计,管理和营销策略提供了可操作的见解.
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