团队合作提高了患者的体验:将TEAM和净发起人分数联系起来
Amy Nguyen Howell1, Jacqueline Ruffing, Omid Ameli
1Optum Health LLC, 11000 Optum Circle, Eden Prairie, MN 55344.
The American journal of managed care
|October 28, 2024
概括
强大的团队合作和积极的提供者经验与更高的患者净促进者得分 (NPS) 有关. 团队合作也调解了提供者体验和患者忠诚度之间的关系,这表明它在医疗保健质量方面发挥着至关重要的作用.
科学领域:
- 医疗保健管理的管理
- 患者体验 患者体验
- 组织心理学 组织心理学
背景情况:
- 之前开发的6项团队协作指数 (TEAM) 显示了与提供者福利和留守的关联.
- 了解影响患者忠诚度的因素对于医疗保健组织至关重要.
研究的目的:
- 调查TEAM指数和患者净促销者得分 (NPS) 之间的关系.
- 确定团队合作是否调解提供者体验和患者NPS之间的关联.
主要方法:
- 在6个护理提供机构 (CDO) 中对1386名医疗保健提供者进行了横截面调查.
- 分析将TEAM分数和提供者体验指标与来自79,254名患者的NPS数据相关联.
- 回归模型检查了TEAM对提供者体验-NPS关系的调解效应.
主要成果:
- 更高的TEAM分数与更高的患者NPS (调整后OR,1.41;P<.001) 有显著的关联.
- 提供者经验也与患者的NPS (P < .05) 有积极的相关性.
- 团队合作 (TEAM) 部分调解了提供者体验和患者NPS之间的关系.
结论:
- 团队合作和提供者经验都是患者NPS的重要预测因素.
- 团队合作在提供者体验如何影响患者忠诚度方面起着调解作用,突出其在提高患者满意度和推可能性方面的重要性.
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