对远程医疗服务的信任和信心:全国范围的跨部门研究
Soraia de Camargo Catapan1,2, Centaine L Snoswell1,2, Helen M Haydon1,2
1Centre for Online Health, The University of Queensland, Brisbane, Australia.
Health marketing quarterly
|October 30, 2024
概括
澳大利亚人更相信医疗远程医疗,而不是盟友的健康远程医疗. 提高数字技能和视频咨询质量可以提高对远程医疗服务的信心和采用.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 远程医疗远程医疗
背景情况:
- 远程医疗的采用对于医疗保健的可持续性至关重要.
- 患者的信任和信心是远程医疗参与的关键驱动力.
- 了解影响人们对医疗和相关健康远程医疗信任的因素至关重要.
研究的目的:
- 探索澳大利亚成年人对远程医疗的信任和信心.
- 确定影响对医疗与相关健康远程医疗信任的因素.
- 确定加强远程医疗采用的战略.
主要方法:
- 对1116名澳大利亚人的横截面调查.
- 对改善远程医疗信任和信心的因素的描述性分析.
- 推断统计比较基于用户相关变量和视频咨询经验的信任水平.
主要成果:
- 医疗远程医疗获得了比盟友医疗远程医疗更高的信任.
- 视频通话,高质量的远程医疗和可靠的互联网的经验与信任度的增加有关.
- 提高信任的首要因素包括使用已知的医疗保健提供者和避免额外费用.
- 对解决故障技术问题的信心与更大的远程医疗信任有关.
结论:
- 数字化技能提升和确保高质量的视频咨询可以增强远程医疗的采用.
- 解决患者对成本和提供者熟悉性的担忧对于建立信任至关重要.
- 对用户相关因素的进一步研究可以为远程医疗服务的发展提供信息.
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