实施虚拟出院护士试点:利用卓越之路®框架
Jennifer Ransford1, Timothy Tidwell, Logan Johnson
1Author Affiliations: Vice President/Chief Nursing Officer (Ransford), West Region, Nurse Manager (Tidwell), Director of Patient Services (Johnson), Director of Nursing Informatics (Gitney), Director of eICU & Central Patient Placement (Morgan), and Advanced Professional Development Practitioner (Dr Hauch), BayCare Health System, Clearwater, Florida.
The Journal of nursing administration
|October 30, 2024
概括
一个虚拟护士 (VN) 试点通过处理行政任务来减少护士的工作量,提高患者满意度和减少不良事件. 这种创新方法解决了护士短缺问题,并改善了护理服务.
科学领域:
- 护理信息学 护理信息学
- 医疗保健管理的管理
- 患者护理技术 技术
背景情况:
- 越来越多的床边护士职位空缺导致资源短缺.
- 由于管理负担,护士减少了直接照顾患者的时间.
- 77%的护士花费超过3小时每轮的入院,出院和教育.
研究的目的:
- 为了评估虚拟护士 (VN) 试点计划的有效性.
- 评估 VN 对行政任务完成和护士工作负载的影响.
- 确定VN对患者和护士满意度,营业额和不良事件的影响.
主要方法:
- 在一个拥有45张床位的单位实施了试点项目.
- 虚拟护士专注于远程协助患者出院和教育.
- 监测了任务完成,患者满意度,护士满意度,流动率和不良事件.
主要成果:
- 在试点期间,虚拟护士成功完成了1375个行政任务.
- 观察到患者和护士满意度的显著增加.
- 记录了护士流动和不良事件的减少.
结论:
- 虚拟护士试点在支持床边护士方面取得了早期成功.
- 该 VN 的作用有效地减轻了行政负担,并提高了护理质量.
- 根据积极的结果,计划将虚拟护士计划扩展到其他单位.
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