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物流4.0技术的潜力:通过运用德尔菲方法进行商业智能框架的案例研究
Joaquim Jorge Vicente1,2, Lurdes Neves1, Inês Bernardo1
1CIGEST - Centro de Investigação em Gestão, Business and Economics School, Lisbon, Portugal.
Frontiers in artificial intelligence
|November 1, 2024
概括
商业智能 (BI) 对于物流领域的竞争优势至关重要,尤其是工业4.0技术. 高层管理层的支持和员工的采用是优化BI工具的关键,以实现更好的决策和战略调整.
科学领域:
- 信息系统信息系统信息系统
- 商业战略 商业战略
- 物流管理物流管理
背景情况:
- 组织面临着日益增长的竞争力和数据可用性需求.
- 工业4.0和物流4.0产生了大量的数据,需要转化为可操作的信息.
- 利用数据进行战略决策对于组织的成功至关重要.
研究的目的:
- 检查工业4.0和物流4.0技术对物流领域竞争优势的影响.
- 了解商业智能 (BI) 在优化决策过程中的作用.
- 确定投资和发展领域,以加强BI工具的使用.
主要方法:
- 在葡萄牙一家物流公司进行了一项案例研究.
- 采用了德尔菲方法,61名员工参与使用集成的BI工具.
- 通过在线问卷和半结构化会议收集了定性答案.
主要成果:
- 当与公司目标和员工需求保持一致时,BI至关重要.
- 高层管理层的参与对于优化BI工具的有效性至关重要.
- 鼓励员工采用BI工具显著提高了竞争优势.
结论:
- 商业智能技术对于实现竞争优势至关重要.
- 将BI功能与公司战略和目标相适应,对于优化决策至关重要.
- 领导力和员工参与是BI成功和竞争优势的关键驱动力.
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