患者和管理人员如何评价初级医疗保健中的黄金标准元素?
G Gálvez1, M L Jimenez2, R Manzanera3
1Patient Evaluation and Experience Unit. Catalan Health Service, Government of Catalonia, Barcelona, Spain.
Journal of patient experience
|November 1, 2024
概括
初级卫生保健团队经理优先考虑可访问性,护理和行政支持,以获得卓越的患者体验. 农村中心,提供更好的可访问性,往往被患者评价更高.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 主要医疗保健管理的管理.
- 患者体验评估 患者体验评估
背景情况:
- 评估初级医疗保健 (PHC) 的卓越性对于改善患者的治疗结果至关重要.
- 患者体验调查为医疗保健质量提供了有价值的见解.
- 了解管理者对PHC卓越标准的看法对于有针对性的改进至关重要.
研究的目的:
- 探索加泰罗尼亚的初级卫生保健团队 (PCT) 管理人员如何评估PHC卓越的黄金标准标准.
- 为了确定管理者评价是否在高评级和低评级的患者体验中心之间有所不同.
- 确定影响PHC患者体验的关键因素.
主要方法:
- 混合方法方法结合了定性访谈和定量问卷.
- 分析了与PCT经理进行的12次采访记录.
- 使用利克尔特类问卷来比较经理的评估.
主要成果:
- 管理人员认为可访问性,护理管理和行政支持对患者体验至关重要.
- 患者关系 (长度) 和整体患者体验的得分从4.8到3.5不等.
- 在PCT分数或中心之间的黄金标准元素应用中没有发现显著差异.
- 农村中心报告了更好的可访问性,与更高的患者评级相关.
结论:
- 良好的可访问性,有效的行政支持和积极的专业人员是PHC患者积极体验的关键.
- 管理人员专注于这些因素可以提高患者的满意度.
- 农村卫生保健中心的可访问性可能是他们对患者的积极评价的关键因素.
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