护理的交叉点:在神经外科手术中导航患者-医院关系
Eesha Yaqoob1, Nimirta Sahitia2, Dua Abbas Zaidi2
1Injury Prevention & Disability Unit, Health Services Academy, Ministry of National Health Services Regulations and Coordination, Government of Pakistan, Islamabad, Pakistan.
World neurosurgery
|November 3, 2024
概括
这项研究强调,基于沟通和信任的积极患者与医院互动是患者满意度的关键. 了解患者对服务质量的看法对于改善医疗保健至关重要.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 服务质量评估 服务质量评估
背景情况:
- 患者满意度在医院环境中至关重要,受到服务质量和患者与提供者互动的影响.
- 关键的服务质量维度包括保证性,可触摸性,同理心,响应性和一致性.
- 了解患者的感知对于改善医疗保健提供至关重要.
研究的目的:
- 探索医院患者满意度的关键因素.
- 分析服务质量和患者与医院互动对患者满意度的影响.
- 确定影响患者对医疗保健体验感知的因素.
主要方法:
- 一项描述性的横截面研究,涉及巴基斯坦医学科学研究所80名神经外科住院患者.
- 在获得知情同意后,通过自我管理的问卷收集数据.
- 使用SPSS v.25进行统计分析,并使用千平方测试来检查关联.
主要成果:
- 该研究包括大多数男性患者 (57.5%),平均年龄为48.73岁.
- 大多数患者 (77.5%) 没有等待时间,平均等待时间为38.44分钟.
- 旅行时间,性别和医院访问频率与患者互动之间观察到积极的相关性.
结论:
- 优秀的患者与医院的互动对于患者的满意度至关重要.
- 有效的沟通,同情和建立信任是积极患者体验的重要组成部分.
- 调查结果强调了在医疗保健中关注关系方面的重要性,以提高满意度.
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