在阿拉伯联合长国探索公众对药物宅配服务的看法和使用情况:一项横截面研究
Feras Jirjees1, Amna M Othman2, Mohanad Odeh3
1College of Pharmacy, University of Sharjah, PO Box 27272, Sharjah, United Arab Emirates. fjirjees@sharjah.ac.ae.
BMC health services research
|November 4, 2024
概括
在阿联的药物家庭配送 (MHD) 服务被公众认为是积极的,尽管人们担心对药剂师和患者沟通的潜在影响. 这项研究评估了用户的感知和服务使用情况.
科学领域:
- 制药服务 制药服务
- 医疗保健提供 医疗保健提供
- 患者的满意度 患者的满意度
背景情况:
- 社区药房的药物家庭配送 (MHD) 提供方便的药品和健康产品.
- 用户对MHD服务的满意度受到各种遇到的问题的影响.
- 评估公众对阿联MHD服务的看法和使用情况对于服务改进至关重要.
研究的目的:
- 评估公众对阿拉伯联合长国 (阿联) 药物宅配 (MHD) 服务的看法.
- 确定阿联公众是否愿意使用MHD服务.
- 调查MHD服务的实际使用和相关因素.
主要方法:
- 在阿联进行了一项横截面探索性研究.
- 对阿联成年居民进行了一项经过验证的在线调查.
- 统计分析确定了变量,服务使用和效率之间的关联.
主要成果:
- 在556名参与者中,69.4%的人使用了MHD服务,主要是40岁以下的女性.
- 教育水平,健康背景和药房访问频率与MHD服务使用有显著的相关性 (P <0.05).
- 关键问题包括错误的订单,交货延迟和交货费,而好处包括流行病安全,老年人/残疾人支持和提高药房效率.
结论:
- 阿联的公众对药物家庭送达 (MHD) 服务有积极的看法.
- 值得关注的是,药剂师与患者之间的沟通可能会减少,从而影响患者的信息.
- 药房医疗服务被认为可以提高方便性和可访问性,同时有可能简化药房运营.
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