居民的沟通技巧:它们是否像他们想象的那样好?
Namra Qadeer Shaikh1, Ali Aahil Noorali2, Asma Altaf Hussain Merchant1
1Dean's Office, Aga Khan University, Karachi, Pakistan.
Medical education online
|November 4, 2024
概括
住院医生需要提高沟通技能的培训. 障碍包括长时间工作和语言困难,自我评估和观察者评分之间存在很大的差距,特别是在坏消息中.
科学领域:
- 医学教育 医学教育
- 健康 专业 教育 卫生 专业 教育
- 沟通技巧培训 培训 沟通技巧培训
背景情况:
- 有效的沟通对于患者护理质量至关重要.
- 住院医生在患者沟通方面经常面临挑战.
- 在一些医疗保健机构中,有限的正式沟通技能培训存在.
研究的目的:
- 评估住院医生的当前沟通技巧.
- 确定在居民沟通方面需要改进的具体领域.
- 评估有效患者与住院人员沟通的障碍.
主要方法:
- 在一个大型学术医疗中心进行横截面调查设计.
- 包括医学学生,住院生,研究员和教师.
- 用利克尔特尺度验证的自我管理调查,使用ANOVA和Bonferroni测试进行分析.
主要成果:
- 大多数居民 (58%) 缺乏正式的沟通技巧培训.
- 障碍包括长时间工作,时间限制和语言困难 (p<0.001).
- 与观察员评估相比,居民高估了他们的技能; 最低的评分是坏消息和冲突解决.
结论:
- 对于居民而言,存在着对结构化,基于能力的沟通技巧计划的重大需求.
- 有针对性的干预措施可以提高居民的沟通技巧和患者满意度.
- 提高沟通技巧对于发展中国家的优质护理至关重要.
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