在医生预约后的140 055名初级保健患者中,患者报告的赋能和客户满意度之间的关联
Antti-Jussi Ämmälä1, Simo Taimela1
1Medical Lead, Terveystalo PLC, Helsinki, Finland.
Journal of patient experience
|November 4, 2024
概括
在初级保健中,客户满意度和患者赋能是相互关联的. 负面的患者体验显著影响启用比积极的更大,突出需要专注的护理.
科学领域:
- 医疗保健 质量 研究 研究
- 患者体验研究 患者体验研究
- 主要护理医学 医疗保健
背景情况:
- 客户满意度和患者赋能是医疗保健质量的关键组成部分.
- 了解这两个因素之间的关系对于改善初级环境中的患者护理至关重要.
研究的目的:
- 检查一大批初级保健患者的客户满意度和患者赋能之间的相互作用.
- 确定不同层面的客户满意度对患者能力的影响.
主要方法:
- 分析了140,055份客户满意度报告和同步的患者启用仪器 (PEI) 措施.
- 使用线性回归分析,包括客户满意度 (CSAT) 评分,PEI和人口统计共变量 (年龄,性别).
- 评估了客户满意度的三个维度,并计算了综合分析的总分.
主要成果:
- 客户满意度和启用是相互关联的 (β = 0.45),但保留了独特的特点.
- 消极的客户体验显著影响启用 (贝塔 -0.77至 -0.97) 比积极的体验 (贝塔 0.24至 0.40).
- 在客户体验和PEI分数的总和之间观察到剂量反应关系.
结论:
- 承认患者的声音,解决问题,并提供明确的治疗指导是患者互动的基础.
- 医疗保健提供者应该专注于减轻患者的负面体验,以提高能力.
- 满意度和赋能的独特但相互关联的性质需要多方面的质量改进方法.
更多相关视频
02:28Author Spotlight: Self-Assessment Protocol for Predicting Psoriatic Arthritis in Psoriasis Patients
Published on: March 1, 2024
339
06:28Biomechanical Changes Related to Low Back Pain: An Innovative Tool for Movement Pattern Assessment and Treatment Evaluation in Rehabilitation
Published on: December 13, 2024
433
相关概念视频
01:13Patient-centered Care
2.0K
Patient-centered care involves delivering care beyond inpatient hospitalization. Reflective practice can enhance a patient-centered approach. Reflective practice is a process of reasoning that considers all aspects of the present situation, including practicalities, learning from personal practice, and consideration of patient needs. Patients appreciate care decisions made while considering their input. Involving the patient in their care provides the patient with a sense of contribution rather...
2.0K
01:15Nursing Evaluation
3.3K
The evaluation stage signals the end of the nursing process. The nurse gathers evaluative data to assess whether or not the patient has attained the expected results. Whereas the nurse collects data in the nursing assessment to identify the patient's health concerns, the evaluation stage data determines if the indicated health issues are resolved. Evaluative data collection includes two sections: the data acquired to evaluate patient outcomes and the time criteria for data collection.
3.3K
01:11Guidelines for Writing Outcome
2.7K
When developing expected outcomes for a patient care plan, the nurse should adhere to the following recommendations:
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care...
Patient outcomes reflect the patient's response to the goal rather than what the nurse aims to achieve. Terminology should be observable and measurable to avoid the reader's interpretation. The desired outcome should be realistic and achievable in the designated care timeframe. Expected outcomes should align with adjunctive therapies. The outcome should enhance care...
2.7K
01:23Assessment of the Cardiovascular System I: Subjective Data
280
A thorough health history and physical assessment are essential for identifying cardiovascular disease (CVD) symptoms and distinguishing them from other health issues.
Initial Enquiry
Ask the patient about their primary concern and thoroughly explore all reported symptoms.
Medical History
Investigate past illnesses affecting the cardiovascular system, such as angina, anemia, rheumatic fever, congenital heart disease, stroke, thrombophlebitis, dysrhythmias, varicosities
Inquire about symptoms...
Initial Enquiry
Ask the patient about their primary concern and thoroughly explore all reported symptoms.
Medical History
Investigate past illnesses affecting the cardiovascular system, such as angina, anemia, rheumatic fever, congenital heart disease, stroke, thrombophlebitis, dysrhythmias, varicosities
Inquire about symptoms...
280
01:20Nursing Process for Patient and Caregiver Teaching III: Evaluation and Documentation
1.7K
Evaluation of the teaching process enables the nurse to determine if the patient's learning needs were met and if training was effective. If the expected outcomes are not met, the care plan is revised, and additional education or reinforcement is provided. Nurses can ask questions after the session or obtain feedback to assess the patient's understanding of the topic.
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning,...
Nurses can use several methods to evaluate patient outcomes. For example, oral questions can assess cognitive learning,...
1.7K
01:25Elements Crucial for Effective Psychotherapy
34
Research has highlighted several critical factors that influence the effectiveness of psychotherapy, such as the therapeutic alliance, the therapist, and the client.
The Therapeutic Alliance
The therapeutic alliance refers to the relationship between the therapist and the client. The alliance strengthens when the therapist and the client engage in a nurturing, supportive, trusting, empathetic, and respectful relationship, improving therapeutic outcomes. Therapists must monitor this relationship...
The Therapeutic Alliance
The therapeutic alliance refers to the relationship between the therapist and the client. The alliance strengthens when the therapist and the client engage in a nurturing, supportive, trusting, empathetic, and respectful relationship, improving therapeutic outcomes. Therapists must monitor this relationship...
34