在住院期间的语言和家长满意度:在四级儿科医院的试点调查研究
Benjamin P Telicki1, Karina Lukovits2, Rachel Bernier1
1Department of Anesthesiology, Critical Care and Pain Medicine, Boston Children's Hospital, Boston, Massachusetts, USA.
Paediatric anaesthesia
|November 4, 2024
概括
非英语家庭的医院满意度与英语家庭的医院满意度相当. 这表明,包容性实践和可用的口译服务是所有患者及其家人的积极住院体验的关键.
科学领域:
- 医疗保健中的差异
- 患者的满意度 患者的满意度
- 医疗保健中的跨文化沟通
背景情况:
- 在美国,大量的非英语人口面临医院沟通障碍.
- 评估非英语家庭的满意度对于优化护理至关重要.
- 对于不同的语言群体来说,有必要确定医院环境的改进领域.
研究的目的:
- 评估和比较一个儿科医院的阿拉伯语,西班牙语和英语家庭的满意度.
- 确定语言多样化的家庭的住院体验中所感知的优点和弱点.
- 确定提高所有患者及其家属医院体验的策略.
主要方法:
- 开发并将23项满意度调查问卷翻译成阿拉伯语和西班牙语.
- 在重症监护室 (ICU) 和住院楼层的手术后患者的调查父母/监护人.
- 收集了来自阿拉伯语,西班牙语和英语组的162名参与者的数据.
主要成果:
- 在三个语言群体之间没有发现满意度得分的统计学上显著差异.
- 自我报告的英语熟练和非英语熟练的阿拉伯语和西班牙语说者之间的满意度水平相似.
- 在ICU和住院病房的家庭之间没有观察到有意义的满意度差异.
结论:
- 试点研究表明,包容性和翻译资源有助于为英语和非英语使用者提供同等的满意度.
- 建议对调查工具进行进一步的开发和验证.
- 建议在其他机构测试调查,以扩大调查结果.
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