基于认知和基于情感的信任态度对信任意图的影响
Harjinder Gill1, Emma Vreeker-Williamson1, Leanne Son Hing1
1Department of Psychology, University of Guelph, Guelph, N1G 2W1 Canada.
概括
组织信任是复杂的. 本研究区分基于认知的信任 (依赖) 和基于情感的信任 (披露和依赖),强调基于情感的信任.
科学领域:
- 组织行为组织行为.
- 心理学 心理学 心理学
- 管理科学 管理科学
背景情况:
- 尽管进行了广泛的研究,但组织信任的概念化和测量仍然具有挑战性.
- 区分信任态度 (期望) 和信任意图 (脆弱性) 对于清晰度至关重要.
- 已经确定的定义来自Mayer等. 和卢等人. 提供基本的理解.
研究的目的:
- 通过检查不同信任态度和意图之间的因果关系来澄清组织信任.
- 区分基于认知和基于情感的信任对依赖和披露意向的影响.
- 研究混合信任态度对工作场所行为意图的影响.
主要方法:
- 用三项研究的实验设计来测试因果关系.
- 参与者的信任态度 (基于认知,基于情感) 被操纵或测量.
- 评估了信任意图 (依赖,披露),以确定不同信任态度的影响.
主要成果:
- 高度的基于认知的信任积极预测了依赖意图.
- 基于影响的高度信任预测了依赖和披露意图.
- 基于情感的信任对于披露意图至关重要,而基于认知的信任可以替代它.
结论:
- 基于认知和基于影响的信任态度是不同的,但相关的,对依赖和披露的预测能力不同.
- 基于情感的信任对于培养分享敏感信息的意愿尤为重要.
- 组织应该培养强大的人际关系,以增强基于情感的信任,改善沟通和协作.
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