巨头工人的心理合同和周转意图:组织识别和工作满意度的调解路径分析
Jiawei Yu1, Roshayati Abdul Hamid1
1Faculty of Economics and Management, National University of Malaysia.
Acta psychologica
|November 7, 2024
概括
心理合同的履行大大降低了临时工的周转率意图. 这种效应是由在乘车和食品配送行业增加的组织认同和工作满意度介导的.
科学领域:
- 组织行为 组织行为
- 人力资源管理 人力资源管理
- 巨型经济学研究 巨型经济学研究
背景情况:
- 巨型经济工作者在就业关系方面面临着独特的挑战.
- 心理合同,包括不成文的期望,对于员工留守至关重要.
- 对于平台管理来说,了解影响吉格工人流动量的因素至关重要.
研究的目的:
- 调查心理合同履行对吉格工人营业额意向的影响.
- 在这种关系中,研究组织认同和工作满意度的调解作用.
- 提供来自中国乘车和食品配送行业的经验证据.
主要方法:
- 利用社会交换理论和社会身份理论作为理论框架.
- 采用中介路径分析和结构方程建模 (SEM).
- 进行了两项研究,采用来自中国乘车 (N=374) 和食品配送 (N=426) 工人的数据,包括时间滞后的数据.
主要成果:
- 交易和关系合同的履行被发现会对营业额的意图产生负面影响.
- 组织识别和工作满意度显著调解了合同履行和营业额意图之间的关系.
- 在研究1 (乘车) 和研究2 (食品配送) 两项研究中,研究结果一致.
结论:
- 履行心理合同是减少零工经济中营业额意向的关键.
- 提高组织认同度和工作满意度是留住零售员工的关键策略.
- 这项研究为在不断发展的零工经济中管理心理合同提供了宝贵的见解.
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