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西班牙社区药房的质量管理:ISO 9001的实施
Damià Barris Blundell1, Nuria García-Agua Soler2
1Program of Biomedicine, Translational Research and New Health Technologies, School of Medicine, University of Malaga, Malaga, Spain.
Journal of evaluation in clinical practice
|November 11, 2024
概括
在西班牙社区药房实施ISO 9001提高了药品护理质量. 这种质量管理系统的整合导致了更少的不符合性和更好的服务.
科学领域:
- 药房实践 在药房实践.
- 质量管理系统 质量管理系统
- 医疗保健管理局的管理.
背景情况:
- 西班牙社区药房正在采用质量改进方法,ISO 9001是其中一个关键标准.
- 一个特定的药房在2020年实施了基于ISO 9001的管理系统,以改善药品护理.
- 该研究介绍了这项实施在两年的结果.
研究的目的:
- 在西班牙社区药房实施和评估基于ISO 9001标准的质量管理系统 (QMS).
- 通过系统的流程管理和持续改进,提高药品护理的质量.
- 评估ISO 9001实施对运营流程和服务质量的影响.
主要方法:
- 修订了ISO 9001标准和更新了QMS文档,包括质量手册和工艺程序.
- 为运营,战略和支持流程实施了持续改进周期 (Deming周期).
- 建立了20个质量指标来监测业绩,分析偏差,并在两年内推动改进.
主要成果:
- 成功地将八个操作,九个支持和六个战略流程集成到QMS中.
- 从第一年的五个不符合情况减少到随后的两年.
- 推出了三项新服务:药物调整,多种药物治疗患者的剂量调整,以及改善吸入器技术教育.
结论:
- 实施ISO 9001将流程管理集成到日常运营中.
- 质量管理系统培养了一种持续改善服务的文化.
- 该倡议导致员工得到认可,并增加了员工参与质量倡议的数量.
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