血液采样服务流程再工程对医疗服务供应的影响:准实验性研究
Wenmin Liao1, Rong He1, Zhonglian He1
1State Key Laboratory of Oncology, Guangdong Provincial Clinical Research Center for Cancer, Sun Yat-sen University Cancer Center, Guangzhou, China.
Journal of medical Internet research
|November 12, 2024
概括
血液采样服务过程改造 (BSSPR) 显著减少了患者的等待时间,并提高了医院的容量. 这个数字健康倡议提高了医疗服务效率和患者体验.
科学领域:
- 数字健康数字健康
- 医疗服务管理 医疗服务管理
- 过程再工程过程再工程
背景情况:
- 三级医院面临着影响医疗资源分配的容量和劳动力挑战.
- 医疗服务过程改造 (MSPR) 中的数字健康整合改变了传统的医疗保健服务.
- 血液采样服务过程改造 (BSSPR) 旨在优化效率和质量,但其影响尚未得到充分研究.
研究的目的:
- 研究BSSPR对医疗服务效率和质量的影响.
- 为BSSPR.确定关键的技术支持元素.
主要方法:
- 从实验室信息系统中使用的数据 (2019年8月-2021年12月).
- 使用统计分析 (基平方,t测试) 来比较BSSPR前后的指标.
- 应用了中断时间序列设计来评估BSSPR对效率和质量的影响,控制混变量.
主要成果:
- 每天取血量增加了150名患者 (P=.04).
- 患者平均等待时间从29分钟减少到11分钟.
- 峰值时间的服务量从9.56增加到16.77患者/小时 (P<.001),平均等待时间减少了26.1分钟.
结论:
- BSSPR的实施成功地减少了门诊等待时间,并改善了患者的体验.
- BSSPR提高了医院提供医疗服务的能力.
- 这些发现支持BSSPR通过数字技术优化医疗过程和提高医疗保健质量的潜力.
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