为什么药房技术人员要离开? 有助于营业额的因素,营业额的意图和保留策略
Imelda McDermott1, Sarah Willis2, Ali Hindi1
1Centre for Pharmacy Workforce Studies, University of Manchester, United Kingdom.
有限的职业进步和认可有助于药房技术人员的营业额. 通过明确的角色,公平的报酬和进展来解决这些问题,对于留住和患者护理至关重要.
科学领域:
- 医疗保健劳动力研究 劳动力研究
- 药房实践研究研究 药房实践研究
- 职业心理学 职业心理学
背景情况:
- 药房技术人员对于使药剂师能够提供临床服务至关重要.
- 药房技术人员的高流动率源于缺乏角色认可.
研究的目的:
- 调查影响药房技术人员离开或考虑离开专业的决定的因素.
- 确定英格兰药房技术人员 attrition 的关键驱动因素.
主要方法:
- 一种混合方法方法,结合大规模在线调查 (n=603) 和半结构面试 (n=19).
- 调查工具评估了职业承诺,组织承诺,工作满意度,压力和离开的意图.
- 文本挖掘软件 (Leximancer) 分析了开放式调查答案 (24,410 字).
主要成果:
- 与药剂师相比,药房技术人员面临的职业发展机会有限.
- 组织承诺对个人职业承诺产生积极影响.
- 一般实践中的技术人员比社区药房 (71.7%) 的技术人员保持更高的保留率 (85.9%).
- 对工作方式自由 (72%) 的满意度最高,对晋升机会 (38%) 的满意度最低.
结论:
- "职业遗憾"的概念需要注意改善药房技术人员的保留.
- 清晰的角色定义,公平的报酬和职业发展途径对于保留药房技术人员至关重要.
- 提高药房技术人员的保留率与提高患者护理质量直接相关.
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