关于以患者为中心的沟通的观点:一项重点小组研究,调查护理专业人员的经验和需求
Kendra Mielke1, Wiebke Frerichs2, Katja Cöllen2
1Department of Medical Psychology, University Medical Center Hamburg-Eppendorf, Martinistraße 52, 20246, Hamburg, Germany. ke.mielke@uke.de.
在各种医疗领域的护士面临着沟通挑战. 量身定制的沟通技巧培训可以通过解决这些问题并结合护理专业人员识别的有益策略来增强以患者为中心的护理.
科学领域:
- 医疗保健通讯 医疗保健通讯
- 护理专业发展 护理专业发展
- 以患者为中心的护理
背景情况:
- 有效的以患者为中心的沟通对于高质量的医疗保健至关重要.
- 护士在以患者为中心的沟通方面遇到重大障碍,包括工作量和组织问题.
- 沟通技巧培训可以提高护士参与以患者为中心的沟通的能力.
研究的目的:
- 探索护理专业人员在以患者为中心的沟通方面的经验.
- 确定护士沟通技巧培训计划的基本内容.
主要方法:
- 有关31名护理专业人员的焦点小组采访的定性研究.
- 参与者来自德国学术医疗中心的各种医学学科.
- 使用库卡茨的定性内容分析分析了字面转录.
主要成果:
- 护士报告了各种沟通挑战,包括与系统相关的问题,流行病的影响,情绪管理和与患者/亲属的困难.
- 有益的沟通方面包括足够的时间,真实性和清晰的信息传递.
- 参与者确定了沟通技巧培训的具体主题.
结论:
- 在各种学科的护士中,沟通挑战很普遍,而不仅仅是专业领域.
- 以患者为中心的沟通策略对于有效的互动至关重要.
- 鉴定到的需求为德国护理专业人员提供了专门的沟通技巧培训的发展提供了信息.
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