并非所有干预都是平等的:利用设计和消息来刺激旁观者干预
Anna Davidovic1, Adam Joinson1, Catherine Hamilton-Giachritsis2
1School of Management, University of Bath, Bath, UK.
Cyberpsychology, behavior and social networking
|November 13, 2024
概括
设计推动可以增加旁观者干预在线骚扰. 当使用者感到个人责任很高,但自我效能很低时,他们更有可能私下干预.
科学领域:
- 社会心理学 社会心理学
- 人与计算机的交互
- 在线行为在线行为
背景情况:
- 在线骚扰是一个普遍存在的问题,具有显著的负面影响.
- 旁观者干预对于减轻在线伤害至关重要,但往往未得到充分利用.
- 社交媒体平台的设计可以影响用户行为,包括干预.
研究的目的:
- 调查设计推动如何影响旁观者干预在线骚扰的意愿.
- 检查自我效能和个人责任在旁观者干预中的作用.
- 确定有效的设计策略,以促进在线旁观者干预.
主要方法:
- 在社交媒体模拟中使用了2x2实验设计.
- 参与者 (n=206) 测试了一个新的社交网站 (SNS).
- 暴露在网上骚扰场景中,操作设计特征 (指导方针,弹出窗口) 来改变有效性和责任.
主要成果:
- 在低效率和高责任条件下,旁观者最常干预.
- 对私人 (例如,直接消息) 的干预偏好明显高于公共行动.
- 参与者更喜欢私人干预,以避免公众的对抗.
结论:
- 设计推动,特别是那些放大个人责任的推动,可以促进旁观者干预.
- 清晰的社区指南和提醒对于有效的干预至关重要.
- 平台设计应优先考虑私人干预选项,并解决用户对影响和透明度的看法.
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