重新设计过渡到养老院的经验:新加坡的一项研究
Benjamin Wei Ming Lim1,2, Agnes Lishan Xue3, Irene Toh1
1Allied Health Centre of Excellence, NTUC Health Co-operative Limited, Singapore.
Hong Kong journal of occupational therapy : HKJOT
|November 14, 2024
概括
对于老年人来说,进入养老院 (NH) 是一个复杂的过程. 设计思维提供了诸如同情面试和人物等工具,以改善国民健康服务,消除预期和实际护理之间的差距,增强老年生活体验.
科学领域:
- 老年学是一门学科.
- 人与计算机的交互
- 服务设计服务设计
背景情况:
- 过渡到养老院 (NH) 为老年人和他们的家人带来了重大挑战.
- 尽管有建议,但现有的服务模式往往难以简化导航.
- 在国民公路运营商的服务目标和实际交付之间存在着持续的差距,称为"邪恶问题".
研究的目的:
- 探索和理解老年人过渡到养老院的经历.
- 应用设计思维方法来分析这种过渡的复杂性.
- 确定影响老年人适应NH环境的关键因素.
主要方法:
- 使用了一种现象学研究设计.
- 10名老年人参与了这项研究.
- 数据收集涉及三次8小时的会议,在NH内进行深入观察,以及45分钟的半结构面试.
主要成果:
- 过渡过程的特点是四个不同的阶段.
- 开发了四个人物来代表经历NH转型的不同高级成年人的个人资料.
- 确定的主要影响因素是老年人的情绪,所获得的支持和访问频率.
结论:
- 这项研究证实了过渡到养老院的多面性质.
- 设计思维工具,包括同情面试和人格创建,对于理解这个过程是有价值的.
- 这些发现可以为改进服务模式的开发提供信息,以便在NH过渡期间更好地支持老年人.
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