沟通技巧影响了马主对马兽医的信任
David J Rutherford1, Jade T England1
1School of Veterinary Medicine and Science, University of Nottingham, Sutton Bonington, UK.
The Veterinary record
|November 15, 2024
概括
马业主认为马兽医非常值得信赖,他们比其他专业人士更高. 提高沟通和临床技能可以进一步增强这种信任.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 客户关系 客户关系
- 专业信任 专业信任 专业信任
背景情况:
- 在兽医与马主关系中,信任是基本的.
- 了解业主对兽医可信度的看法至关重要.
- 识别影响信任的因素可以改善兽医实践.
研究的目的:
- 评估马主对兽医可信度的看法.
- 确定影响信任的关键特征和行为.
- 将马兽医的可信度与其他专业进行比较.
主要方法:
- 在415名马主中进行了匿名在线调查.
- 评估了可信度,可靠性,同情心和自我导向.
- 用统计测试将马兽医与全科医生,牙医和理发师进行比较.
主要成果:
- 马类兽医在可信度,可靠性和同情心方面被评为明显更高.
- 马类兽医获得了最高的可信度评级 (8.33).
- 其他职业的可信度评级较低:理发师/牙医 (5.5),全科医生 (4.75).
结论:
- 沟通技巧显著影响客户对兽医可信度的看法.
- 提高临床技能可以提高兽医的信誉.
- 护理的连续性,患者的兴趣,避免忙的咨询提高了可靠性和同情心.
相关概念视频
Nurses' Legal Responsibilities II
685
Establishing a secure, collaborative nurse-patient relationship is crucial for delivering high-quality care. This relationship, founded on trust, respect, and honesty, enhances the patient's comfort and willingness to share vital health information. For example, a nurse who listens actively and without judgment provides clear information about health conditions and treatment options and respects patient decisions, which builds a trusting relationship.
Communication between nurses and...
Communication between nurses and...
685
Ethics and Bioethics
1.3K
Ethics is a philosophical study of moral actions. Ethics attempts to determine what is valuable for individuals and society. It examines the rational justification of moral judgments and analyzes what is morally just, fair, and right. Bioethics is a sub-discipline of applied ethics that analyzes the philosophical, social, and legal issues in life sciences and medicine. Ethical theories serve as a foundation for decision-making and represent the viewpoints from which people seek direction. They...
1.3K
Barriers to Effective Communication II
3.6K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.6K
Ethical Standards I
774
The American Nurses Association (ANA) created and implemented the first nationally accepted Code of Ethics for Nurses with Interpretive Statements. The Code of Ethics is a living document regularly updated by the ANA and establishes an ethical standard that is non-negotiable for nurses in all roles and settings.
The Code of Ethics provisions outline the nurse's duty to the patient, the healthcare team, the profession, and society. The Code's fundamental principles include advocacy,...
The Code of Ethics provisions outline the nurse's duty to the patient, the healthcare team, the profession, and society. The Code's fundamental principles include advocacy,...
774
Ethical Issues
856
Nurses are essential in patient care, upholding the ethical principles of their profession and effectively navigating ethical dilemmas. Neglecting ethical issues can lead to inadequate patient care, compromised therapeutic relationships, and moral distress among healthcare workers.
Ethical Concerns in Healthcare:
Ethical Concerns in Healthcare:
856
Ethical Standards II
647
Ethical standards are the backbone of nursing practice, guiding nurses as they interact with patients, families, and colleagues. These standards are crucial for providing safe, empathetic care centered on the patient's needs.
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
Nurses are entrusted with upholding various ethical principles and standards. Nurses forge solid therapeutic relationships using trust, empathy, autonomy, confidentiality, and professional competence.
Confidentiality is crucial, embodying respect for individual privacy...
647


