患者体验作为分析加泰罗尼亚初级保健的工具
A Iruela1, I Moral2, G Gálvez3
1Faculty of Medicine UVIC-UCC, Vic, Spain; CAP Vallcarca Sant Gervasi, Edifici Pedraforca, Av. de Vallcarca, 169-205, 08023 Barcelona, Spain.
Journal of healthcare quality research
|November 15, 2024
概括
在2015年至2022年期间,初级医疗保健中的患者体验大幅下降,COVID-19大流行加剧了这一趋势. 可访问性仍然是一个关键问题,影响患者的整体满意度.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 公共卫生政策 公共卫生政策
- 患者体验研究 患者体验研究
背景情况:
- 通过可访问性,治疗,满意度和效率来评估初级医疗保健的质量.
- 在全球范围内,COVID-19大流行严重扰乱了卫生系统.
- 患者体验是初级医疗保健质量的关键指标.
研究的目的:
- 评估患者在初级医疗保健中的体验的演变.
- 分析患者体验与中心/专业因素之间的关系.
- 评估COVID-19大流行对初级医疗保健服务的影响.
主要方法:
- 后期定量研究. 后期定量研究.
- 在加泰罗尼亚从2015年,2018年,2021年和2022年收集的调查数据.
- 分析370个初级医疗保健中心的用户体验.
主要成果:
- 环境和信息获得了高分 (>90%).
- 可访问性是得分最低的维度 (平均65.19%).
- 全球患者满意度在2018年后大幅下降,反映了大流行影响.
结论:
- 在加泰罗尼亚的初级保健中,患者的经验从2015年到2022年逐渐下降.
- COVID-19大流行对所有初级保健方面产生了负面影响,出现了恢复的迹象.
- 在大流行期间,初级保健的弹性与患者报告经验的下降形成鲜明对比.
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