研究消费者的认知神经机制,被智能推平台窃听的消费者所说服
Qiuhua Zhu1,2, Rui Sun3, Dong Lv1
1School of Business Administration, Huaqiao University, Quanzhou, 362000, China.
Scientific reports
|November 15, 2024
概括
怀疑数字平台窃听的消费者选择性地寻求确认信息,特别是当内容易于理解时. 这种由认知关闭需求驱动的自我验证,会影响智能推和平台信任.
科学领域:
- 数字营销 数字营销 数字营销
- 消费者心理学 消费者心理学
- 人与计算机的交互
背景情况:
- 消费者经常认为智能推系统是"窃听",导致选择性信息暴露.
- 这种选择性暴露可以强化现有的信念,两极化选择,并削弱对数字平台的信任.
- 了解心理基础对于提高推系统有效性至关重要.
研究的目的:
- 调查智能推系统中的"窃听"推断如何影响消费者选择性信息曝光.
- 在这种背景下,探索自我验证和认知封闭的心理机制.
- 为数字平台提供实用见解,以减轻消费者负面反应.
主要方法:
- 操纵感知窃听和信息可理解性的实验设计.
- 关于信息选择模式的行为数据收集.
- 脑电图 (EEG) 用于测量认知冲突和努力 (N2和N450幅度).
主要成果:
- 在高度可理解的情况下,感知窃听的消费者会选择一致的信息.
- 信息的一致性没有显著影响选择性暴露在低可理解性下.
- 脑电图数据显示,在高可理解性组中,处理不一致信息时,认知冲突和努力增加,与自我验证和认知关闭有关.
结论:
- 感知到的窃听线索引发了自我验证,由认知封闭的需要驱动,特别是当信息是可以理解的.
- 数字平台可以设计推服务,以减少消费者的怀疑和负面反应.
- 研究结果为优化数字营销策略和了解消费者心理提供了理论和实践价值.
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