实施大使计划,减少医院住院环境中的职业暴力:一个试点研究
Lita Jeffries1, Hui Grace Xu2, Anna Doubrovsky3
1Queensland Occupational Violence Strategy Unit, Royal Brisbane and Women's Hospital, Block 7, Herston, Qld 4029, Australia.
概括
一个引入大使角色的试点计划显著减少了医院环境中的职业暴力 (OV) 事件和安全呼叫. 工作人员还报告了工作场所安全意识的提高和对工作场所安全感知的改善.
科学领域:
- 医疗保健管理的管理
- 工作场所安全工作场所安全
- 防止暴力 预防暴力
背景情况:
- 职业暴力 (OV) 影响了全球绝大多数医疗保健工作者.
- 引入了一种新的角色,即大使,以积极预防OV在医疗保健机构.
- 这项研究试验了大使在急性住院医院环境中的角色.
研究的目的:
- 评估在减少职业暴力方面引入大使角色的有效性.
- 评估大使角色对员工安全意识和感知的影响.
- 确定成功实施大使计划的关键因素.
主要方法:
- 在三个外科病房进行了横截面,多种方法的评估.
- 收集的数据包括安全记录,事件报告和员工调查 (试点前和试点期间).
- 使用SPSS分析了定量数据,并进行了定性数据的主题分析.
主要成果:
- 安全呼叫 (111到44) 减少了60%,事件报告减少了70% (从20到6).
- 员工对OV作为工作场所问题的认识从60%增加到82%.
- 定性分析揭示了与专业角色,人员特征和实施建议相关的主题.
结论:
- 大使计划显示,员工对安全的感知有所改善.
- 与职业暴力相关的组织指标显示有显著的减少.
- 需要进一步的研究来评估各种环境中的计划有效性,重点是候选人选择,培训和支持.
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