公共服务的通用设计:挪威劳工和福利管理局的案例研究
Miriam E N Begnum1, Anne Igeltjørn2
1School of Economics, Innovation, and Technology at Høyskolen Kristiania.
Studies in health technology and informatics
|November 19, 2024
概括
这项研究表明,使数字服务可访问不仅仅是测试. 团队合作和支持等工作场所因素是实现政府组织普遍设计的关键.
科学领域:
- 信息科学 信息科学 信息科学
- 人与计算机的交互
- 组织研究 组织研究
背景情况:
- 政府机构的数字服务必须为所有用户提供.
- 整合通用设计原则对于公平的数字访问至关重要.
- 现有的研究往往侧重于技术测试 (例如,WCAG),而不是组织实践.
研究的目的:
- 探索政府组织的员工如何将通用设计纳入数字解决方案开发中.
- 识别有利于或阻碍通用设计工作的工作场所因素.
- 了解技术测试之外的组织方面,以确保数字可访问性.
主要方法:
- 挪威劳工和福利管理局 (NAV) 使用的案例研究方法.
- 与通用设计相关的员工实践和工作场所动态的定性分析.
- 探索影响数字化开发工作流程中可访问性整合的因素.
主要成果:
- 确保通用设计超出了网络内容可访问性准则 (WCAG) 的测试范围.
- 跨学科,流量一致的团队是通用设计的重要驱动力.
- 广泛的协会支持和可访问的资源积极影响到普遍的设计采用.
- 建议使用SWOT分析作为一种工具,以识别对通用设计的组织机会和威胁.
结论:
- 组织文化,团队结构和资源可用性对于成功实施通用设计至关重要.
- 需要采用整体方法,将通用设计整合到整个开发过程中.
- 对SWOT分析等战略工具的进一步研究可以增强组织内的通用设计推广.
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