审查口译服务,以更好地描述质量改善领域
Daniela M Gomez Zubieta1, Evelyn Londono1, Alisha Heximer2
1University of Michigan, Medical School.
The Journal of surgical research
|November 20, 2024
概括
专业的医疗口译员面临着影响有限英语能力 (LEP) 患者护理的挑战. 改善临床医师培训和制定明确的使用医学口译指南对于公平获得医疗保健至关重要.
科学领域:
- 获得医疗保健和公平的机会.
- 医疗口译服务 医学口译服务
- 健康差异 在健康上的差异
背景情况:
- 专业医疗口译员 (PMI) 对于有限英语能力 (LEP) 患者对手术护理的理解至关重要.
- 在手术环境中,PMI所面临的挑战未被充分探索,可能导致弱势群体的权利剥夺.
- 当前的政策和医疗保健中语言访问的质量控制需要调查,以确保患者的理解.
研究的目的:
- 调查医学口译员对语言获取和现有政策的看法.
- 确定PMI在翻译外科护理时遇到的特定挑战.
- 探索潜在的干预措施,以提高口译服务的质量.
主要方法:
- 使用雪球采样招募20名美国医院医疗口译员的定性研究.
- 通过半结构化30-60分钟的Zoom采访收集的数据,转录和匿名化.
- 使用MAXQDA软件进行分析,并使用代调整的代码库进行分析.
主要成果:
- 主题1:获取患者信息和与临床医生的会议会议改善了解释质量和角色明确性.
- 主题2:临床医生在与口译员合作方面的可变知识与负面的患者护理结果相关.
- 主题3:验证患者理解的困难强调了需要更好的资源部门来减轻挑战并确保一致的质量.
结论:
- 医疗口译员的低优化利用对LEP患者的健康结果产生不利影响.
- 在临床医生的知识和有关与PMI有效合作的正式培训方面存在差距.
- 开发语言服务的指导方针,课程和改进的工作流程对于公平的患者护理至关重要.
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