医疗调度员在紧急呼叫期间使用实时视频的经验:一项国家问卷研究
Natascha H Bohnstedt-Pedersen1,2, Gitte Linderoth3,4, Barbara Helios3
1Department of Research & Development, Prehospital Emergency Medical Services, Central Denmark Region, Aarhus, Denmark. natboh@rm.dk.
BMC health services research
|November 20, 2024
概括
紧急医疗服务 (EMS) 调度员发现直播视频对评估电话和提供急救有帮助. 然而,技术问题和适用于所有情况的适用性仍然是其使用的障碍.
科学领域:
- 紧急医疗 紧急医疗
- 医疗信息学 医疗信息学
- 远程医疗服务是远程医疗服务.
背景情况:
- 远程医疗,包括实时视频,在医疗保健中越来越重要.
- 在医院前的急救医疗服务 (EMS) 中使用现场视频来帮助患者评估和调度员辅助的急救.
- 在紧急呼叫中使用现场视频的EMS调度员的经验未得到充分研究.
研究的目的:
- 探索丹麦EMS调度员在紧急呼叫期间使用现场视频的经验和看法.
- 了解视频作为EMS调度中的新工具的实施过程.
主要方法:
- 在2023年,丹麦的五个紧急医疗调度中心进行了一项全国性调查.
- 所有丹麦EMS调度员都被邀请参加.
- 该调查评估了调度员的经验,视频使用的自我感知和实施因素,使用7分协议尺度.
主要成果:
- 在183个EMS调度员中,78%的人完成了调查.
- 调度员发现视频易于使用 (中位数=7) 并支持不清楚的情况 (中位数=7).
- 障碍包括不适合所有电话和技术并发症;情绪影响不是一个显著的障碍 (中位数=1).
结论:
- 现场视频被丹麦EMS调度员视为一种有价值的补充工具.
- 视频使用的主要障碍是情境适用性和技术问题.
- 关于调度员对视频使用的看法,发现了很少的人口差异.
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