使用隐藏的马尔科夫建模来揭示基于文本的辅导中的会话阶段
Ziru Fu1, Yu Cheng Hsu1, Christian S Chan2
1The Hong Kong Jockey Club Centre for Suicide Research and Prevention, Faculty of Social Sciences, The University of Hong Kong, Hong Kong SAR, China.
Npj mental health research
|November 21, 2024
概括
隐藏的马尔科夫模型 (HMMs) 分析了基于文本的咨询,揭示了五个阶段. 更令人满意的会议有效地建立了关系,确定和探索了问题,开发了解决方案,并简洁地结束了.
科学领域:
- 计算语言学 计算语言学
- 心理学 心理学 心理学
- 人与计算机的交互
背景情况:
- 基于文本的在线咨询平台越来越普遍.
- 了解成功的咨询会话的动态对于改善服务至关重要.
- 以前的分析往往缺乏定量方法来识别不同的会话阶段.
研究的目的:
- 应用隐藏的马尔科夫模型 (HMMs) 来分析基于文本的咨询会议记录.
- 根据单词分布,在辅导会议中识别潜在的阶段.
- 为了比较更多与不那么令人满意的咨询会议的进展模式.
主要方法:
- 利用了2589次在线基于文本的辅导会议的成绩单.
- 使用消息级别的隐藏马尔科夫模型 (HMM) 来推断会话阶段.
- 根据会议后的调查,将会议分为"更令人满意"和"不太令人满意".
主要成果:
- 确定了五个不同的阶段:报告构建,问题识别,问题探索,问题解决和总结.
- 更令人满意的会议显示了更有效的关系建设 (7.5%的持续时间) 和问题探索 (28.5%).
- 非常令人满意的会议包括更详细的解决方案开发 (46.6%) 和简洁的结论 (8.2%).
结论:
- 基于文本的辅导通过可识别的阶段进行.
- 有效的初始参与,彻底的探索和专注的解决问题与更高的会议满意度相关.
- HMM提供了一个强大的方法来分析和优化数字治疗互动.
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