改善客户体验和慈善食品覆盖范围和食品仓库的获取:一个定性研究
Journal of health care for the poor and underserved
|November 25, 2024
概括
食品仓库可以通过结合客户对食品质量,服务和等待时间的反来改善健康促进. 以客户为中心的方法可以增强覆盖范围,访问,并减少对不同人群的耻辱.
科学领域:
- 社区健康 社区健康
- 健康 公平 卫生 公平
- 实施科学 实施科学
背景情况:
- 食品仓库是重要的社区资源,具有促进健康的潜力.
- 了解客户的观点对于优化食品仓库服务至关重要.
- 现有的研究缺乏对食品储藏室内客户体验的深入探索.
研究的目的:
- 探索食品储藏室客户的观点,以增强客户体验,覆盖范围和访问.
- 确定影响食品储藏室利用的因素,并确定减少污名化的策略.
- 为开发以客户为中心的社区健康促进方法提供信息.
主要方法:
- 质量研究涉及52名成年食品储藏室客户在伊利诺伊州库克县.
- 采访以英语,西班牙语或广东语进行.
- 采访成绩单的专题分析,使用健康公平实施框架.
主要成果:
- 影响储藏室使用的关键因素包括食品的可用性/质量,客户选择,员工互动,多语言服务和等待时间.
- 客户建议反机制和社区外展,以吸引那些因耻辱而避免储藏室的人.
- 参与者代表了不同的人口统计学:69%的女性,48%的黑人,29%的亚洲人,15%的西班牙裔/拉丁裔.
结论:
- 以客户为中心的反和参与策略可以改善食品储藏室的体验,覆盖范围和访问.
- 解决客户识别的障碍可以减少与食品储藏室使用相关的耻辱感.
- 食品储藏室提供了一个有希望的环境,以社区为基础,在不同的人群中促进健康.
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