同事照顾 - 实施员工同行支持计划
Sarah Michael1, Lila Petar Vrklevski2, Lesley Innes3
1Sydney Local Health District, Sydney, NSW, Australia; St Vincent's Hospital, Sydney, NSW, Australia; and Discipline of Psychiatry & Mental Health, School of Medicine and Public Health, University of New South Wales, Sydney, NSW, Australia.
员工同行支持计划为经历不良事件后痛苦的医疗保健工作者提供重要的非临床援助. 本指南提供了可重复的步骤,以在卫生服务中建立此类计划.
科学领域:
- 医疗保健管理的管理
- 职业健康 职业健康 职业健康
- 心理学 心理学 心理学
背景情况:
- 在患者发生不良事件后,医疗保健专业人员越来越被认为是'第二个受害者'.
- 同行支持计划正在成为员工福祉的关键非临床干预措施.
研究的目的:
- 为医疗保健机构建立员工同行支持计划提供可复制的方法.
- 分享实施本地化同行支持倡议的实际步骤和经验.
主要方法:
- 概述了新南威尔士州卫生服务中同行支持计划的启动,定制,参与,启动和维护阶段.
- 详细介绍了一个多医院和多服务组织中的流程.
主要成果:
- 专门的资源和执行支持对计划的成功至关重要.
- 关键的挑战包括广泛的员工参与和建立对保密的信任.
结论:
- 员工同行支持计划提供了一种有价值的,实用的方法来支持受不良事件影响的医疗保健工作者.
- 提出的方法和见解可以指导在各种医疗保健服务中实施类似计划.
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