消费者个性,在线社交互动,以及在线深度消费行为
1School of Public Policy and Administration, Nanchang University, Nanchang, China.
Scientific reports
|November 26, 2024
概括
消费者个性特征,如外向和良心正面影响深度在线消费,社会互动发挥关键的调解和调节作用. 神经症对购买决策产生了负面影响.
科学领域:
- 消费者心理学 消费者心理学
- 电子商务行为 电子商务行为
- 社会互动的动态 社会互动的动态
背景情况:
- 在不断发展的数字市场中,了解消费者个性和在线购买习惯之间的复杂关系至关重要.
- 现有的研究往往忽视了社会互动在塑造深度在线消费行为的细微作用.
- 五大个性特征为分析消费者决策中的个人差异提供了一个强大的框架.
研究的目的:
- 调查五大个性特征对深度在线消费行为的直接和间接影响.
- 检查在线社交互动在人格-消费关系中的调解作用.
- 探索在线社交互动对个性驱动的在线消费的温和影响.
主要方法:
- 开发一个理论框架,整合五大个性和社会互动理论.
- 在313名中国消费者的数据上应用结构方程建模和回归分析.
- 对问卷数据进行定量分析,以验证拟议的关系.
主要成果:
- 外向,开放,愉快和认真对网上购买决策和购买后的参与有积极的影响.
- 神经主义会对在线购买决策产生负面影响,但对购买后的参与度影响微不足道.
- 在线社交互动显著调解了四种人格特质与深度在线消费之间的联系,并调节了人格对购买决策的影响.
结论:
- 消费者个性显著影响深度在线消费,特别是通过社交互动的调解和调节效应.
- 在线社交互动放大了某些个性特征,特别是良心,对购买后参与的影响.
- 该研究强调了人格影响在线消费者行为的复杂性和异质性,为电子商务策略提供了宝贵的见解.
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