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了解用户在移动搜索过程中切换应用程序的行为:从推拉挂框架的角度进行实证研究
Shaobo Liang1,2, Ziyi Wei3
1Research Institute of Digital Commerce, Wuhan Technology and Business University, Wuhan 430065, China.
Behavioral sciences (Basel, Switzerland)
|November 27, 2024
概括
用户在移动搜索中的应用程序切换受任务复杂性 (推送),替代应用程序吸引力 (拉动) 和用户惯性 (挂) 的影响. 这些因素影响了移动搜索期间切换应用程序的决定.
科学领域:
- 人与计算机的互动.
- 信息科学 信息科学
- 移动计算 移动计算
背景情况:
- 移动应用程序 (app) 是智能手机互动的主要接口.
- 了解用户在移动搜索中的应用程序切换行为对于应用程序开发和用户保留至关重要.
研究的目的:
- 调查影响用户在移动搜索任务中的应用程序切换行为的因素.
- 应用推拉挂 (PPM) 理论模型来分析应用程序切换决定因素.
主要方法:
- 收集了374名受访者的数据.
- 利用结构方程模型来分析推,拉和停靠因素以及应用程序切换意图之间的关系.
主要成果:
- 搜索任务的复杂性 (推向因素) 积极影响应用程序切换意愿.
- 替代应用程序的吸引力和后续活动 (拉动因素) 增加了切换意愿.
- 用户惯性作为一个固定变量,调节推拉因素对切换意图的影响.
结论:
- 任务复杂性,替代应用程序的吸引力和用户惯性显著影响了移动搜索中的应用程序切换行为.
- 调查结果提供了对信息搜索行为的见解,并为应用程序开发人员提供了改善用户体验和用户保留的建议.
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