与人工智能合作:工作压力对酒店员工工作参与度的影响
1School of Economics and Management, Weifang University of Science and Technology, Weifang 262700, China.
Behavioral sciences (Basel, Switzerland)
|November 27, 2024
概括
人工智能 (AI) 的压力对酒店员工的工作投入产生了负面影响. 心理资本调解了这种效应,而组织支持则缓和了人工智能对员工幸福感的影响.
科学领域:
- 组织行为 组织行为
- 人力资源管理 人力资源管理
- 技术采用 技术采用
背景情况:
- 人工智能 (AI) 在酒店行业的整合为员工的福祉和参与带来了新的挑战.
- 了解人工智能引起的压力的心理影响对于酒店业有效的人力资源管理至关重要.
- 现有的研究往往忽视了人工智能,员工压力和组织支持机制之间的相互作用.
研究的目的:
- 调查人工智能引起的压力对酒店员工工作参与度的直接影响.
- 检查心理资本在人工智能引起的压力和工作参与之间的关系中扮演的调解角色.
- 分析感知到的组织支持对人工智能诱导的压力和心理资本之间的关系的缓解效应.
主要方法:
- 从中国的五星级酒店收集的数据采用定量方法.
- 使用SPSS 27.0和Mplus 7.4软件进行的统计分析.
- 基于资源保护 (COR) 理论和社会支持理论的假设测试.
主要成果:
- 人工智能引起的压力对工作参与度有显著的负面影响.
- 心理资本显著调解了人工智能引起的压力和工作参与之间的负面关系.
- 感知到的组织支持减轻了工作压力对心理资本的影响,缓冲了其负面影响.
结论:
- 人工智能引发的压力对酒店员工的工作投入构成重大威胁.
- 旨在增强心理资本的干预措施可以减轻人工智能压力的不利影响.
- 感知到的组织支持是保护员工免受酒店行业人工智能引起的压力的不利影响的关键因素.
相关概念视频
Psychological Responses to Stress
44
Psychological responses to stress encompass the various cognitive and emotional reactions individuals experience when faced with challenging or threatening situations, such as a job loss. Prolonged exposure to stressors can disturb emotional balance, increasing negative emotions (e.g., anxiety and sadness) and diminishing positive emotions (e.g., joy and satisfaction). These persistent emotional shifts are associated with an increased risk of both physical illness and mental health issues, such...
44
Introduction to Stress and Lifestyle
80
Stress is a multifaceted response to events perceived as challenging or threatening, highlighting physical, emotional, cognitive, and behavioral reactions. Physically, stress can lead to fatigue, sleep disruptions, and various health issues such as frequent colds, chest pains, and nausea. Emotionally, it can manifest as anxiety, depression, irritability, and anger triggered by both minor and major life events. Cognitively, it may result in difficulty in concentration, memory, and...
80
Stress and Mental Health
77
Chronic stress profoundly affects mental health, significantly influencing mood, behavior, and overall quality of life. Research closely links chronic stress with mental health conditions such as depression, anxiety, and substance use disorders. Ongoing exposure to stress can lead to physiological and psychological changes, initiating a cycle of emotional distress and maladaptive coping mechanisms.
Individuals with depression often experience challenges in both their personal and professional...
Individuals with depression often experience challenges in both their personal and professional...
77
Stress Prevention and Stress Management Techniques II
32
Personality types, particularly Type A and Type B, significantly influence how individuals respond to stress. These personality distinctions are marked by varying levels of ambition, competitiveness, and coping styles, all of which shape an individual's resilience to stressors.
Type A Personality: Driven and Easily Stressed
Individuals with Type A personalities are often highly competitive and ambitious and operate with a strong sense of urgency. Commonly labeled as...
Type A Personality: Driven and Easily Stressed
Individuals with Type A personalities are often highly competitive and ambitious and operate with a strong sense of urgency. Commonly labeled as...
32
Stress Prevention and Stress Management Techniques VI
27
Adopting a healthier lifestyle often requires overcoming significant challenges, but leveraging psychological, social, and cultural resources can facilitate meaningful change. Effective self-change hinges on understanding and applying key tools such as motivation and goal setting, which help sustain efforts toward long-term health benefits.
Motivation and Self-Determination
Motivation, the driving force behind behavior, plays a pivotal role at every stage of the change process. The research...
Motivation and Self-Determination
Motivation, the driving force behind behavior, plays a pivotal role at every stage of the change process. The research...
27
Types of Stressors
80
A stressor is any event, condition, or stimulus that triggers stress and causes a physical or psychological response in the body. Stressors can be categorized into three main types: catastrophes; significant life changes; and daily hassles, including social stress. Each can be detrimental to physical and mental well-being.
Catastrophes
Catastrophes refer to large-scale, unpredictable events that create overwhelming stress and a sense of threat. Examples include natural disasters like...
Catastrophes
Catastrophes refer to large-scale, unpredictable events that create overwhelming stress and a sense of threat. Examples include natural disasters like...
80


