在药店综合服务中心开发生产力模型
Journal of the American Pharmacists Association : JAPhA
|November 28, 2024
概括
通过使用时间研究,为药房综合服务中心 (PCSC) 开发了一种新的生产率模型. 该模型准确评估PCSC的工作,为历史生产力指标提供了更优质的替代方案.
科学领域:
- 医疗保健系统 药房 药房
- 运营管理 运营管理
- 劳动力生产率 劳动力生产率
背景情况:
- 药房综合服务中心 (PCSCs) 面临患者数量,药品成本和报销方面的挑战.
- 传统的生产力指标未能准确地捕捉到实际的药房工作.
- 新的生产力模型显示出改善卫生系统药房劳动成果的前景.
研究的目的:
- 开发和验证一个新的PCSC生产率模型.
- 将新模型的输出与历史的生产力数据进行比较.
主要方法:
- 进行了3个月的时间研究,以确定特定任务的时间标准.
- 利用修改后的Delphi过程来完善工作负载的感知.
- 基于时间标准,订单量和固定活动计算的服务单位.
- 将模型产生的生产率与6个之前的工资期内实际工作的小时进行了比较.
主要成果:
- 开发的模型计算了重新包装 (167.4小时,2.1 FTE) 和仓储 (176.8小时,2.2 FTE) 的每两周平均小时.
- 模型生产率趋势反映了历史数据,但在每个工资期内始终更高.
- 该工具的生产率与12周的历史数据相关.
结论:
- 通过使用时间研究,成功开发了一种经过验证的PCSC生产率模型.
- 这种工具可以对PCSC的工作进行精确的,基于趋势的评估.
- 开发的模型被提出为历史生产力评估方法的优越替代方案.
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