通过对话分析改进人类和机器人之间的交互的结束序列
Takahisa Uchida1, Nahoko Kameo2, Hiroshi Ishiguro3
1Osaka University, Graduate School of Engineering Science, Toyonaka, 5608531, Japan. uchida.takahisa@irl.sys.es.osaka-u.ac.jp.
Scientific reports
|November 28, 2024
概括
本研究介绍了机器人对话闭关系统,提高了用户体验和满意度. 对话分析 (CA) 的洞察力为更类似人类的机器人交互创造了一个递归模型.
科学领域:
- 人与机器人的交互
- 计算语言学 计算语言学
- 社会机器人社会机器人社会机器人
背景情况:
- 目前的对话机器人优先考虑技术性能而不是用户交互质量.
- 用户体验和愿意进行反复的互动对于日常生活中的机器人采用至关重要.
- 戈夫曼的洞察力和对话分析 (CA) 提供了理解交互动态的框架.
研究的目的:
- 开发一个对话结束系统,用于人机交互.
- 提高用户对机器人的看法 (喜欢性,礼貌,满意度).
- 提出一种递归模型,以改进使用CA的对话系统设计.
主要方法:
- 采用对话分析 (CA) 和戈夫曼的见解.
- 开发和实验验证对话结束系统.
- 通过使用CA对人机对话数据进行定性分析.
主要成果:
- 配备对话关闭系统的机器人显示了用户感知的改善.
- 用户报告了更高的喜欢度,礼貌和对话满意度.
- 提出了一个递归模型来增强对话系统设计.
结论:
- 交互道德,特别是对话的结尾,是人类机器人交互的关键.
- 基于递归CA的模型通过识别必要的对话属性来提高对话系统的质量.
- 这种方法有助于创造可以与人类共存的机器人.
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